6. YOUR RIGHTS TO CANCEL
6.1 Waiver of Cooling-Off Period: The law normally allows a contract made by website or over the phone to be cancelled by you within 14 days (the Cooling-Off Period). The exception to this is where you make an express request to us to provide the services to you in that period and the full services are carried out. By receiving any services, you acknowledge that you are making such an express request because we will perform our obligations in providing services as soon as the request is made and therefore that the terms of this clause 6 apply. In the event that you receive only some of the services that were contractually agreed to, you will be entitled to a proportionate refund for services you have not received in
accordance with clauses 6.4 and 6.5.
6.2 No waiver of Cooling-off Period: If you choose not to waive your statutory right in this way, you acknowledge that we will not perform the Services for you for the duration of the Cooling-Off Period.
6.3 Cancellations and refunds: You will be entitled to a refund where you cancel a Booking or Treatment, but in some circumstances we will be entitled to retain some fees from the advance payments you have made to us (“Cancellation Fees”). These circumstances are described in sections 6.4 to 6.7 below. We only retain fees to cover the reasonable costs and losses we have incurred by virtue of your decision not to proceed with a Booking or Treatment. The amount of Cancellation Fees will be set out in our Price Guide.
6.4 Cancellation charges and refunds for initial Bookings made in accordance with section 3.4.1: An initial Booking is made up of the baseline scan and the initial consultation. Subject to termination of the contract in accordance with section 8, and subject to section 7.5, once we have paid and booked a consultation or treatment, then the following cancellation and refund terms will apply:
6.4.1 If you cancel a baseline scan and /or consultation that you have paid for, with more than 72 hours’ notice you will be entitled to a full refund of the Costs paid, subtracting the relevant tax or be able to reschedule your appointment with no additional cost.
6.4.2 If you cancel a baseline scan / consultation with less than 72 hours’ notice, then you are not elligible for a refund, but you can again reschedulle with no additional costs.
6.4.3If you do not attend a scheduled baseline scan or an initial consultation, you will not be entitled to a refund.
6.5 Cancellation charges and refunds for Treatment made in accordance with section 3.4.2: Subject to termination of the contract in accordance with section 8, and subject to section 7.5, once we have entered into a contract with you for Treatment then the cancellation and refund terms will apply:
6.5.1 Services are not refundable once performed and are otherwise subject to our terms and conditions relating to refunds and cancellations;
6.5.2 If you cancel more than 3 days before your initial paid consultation, virtual or face to face, without rescheduling we will refund you 45 E or reschedulle with no extra charge
6.5.3 If you cancel less than 3 days before your initial medical consultation we will, at our discretion, be entitled to keep all of your deposit 60 E or reschedulle with no extra costs.
6.5.4 If you reschedule more than 5 days before your initial consultation there will be no Cancellation Fee.
6.5.6 Once you have had your treatment booked by paying the initial deposit / cosnultation fee (500 E), we only offer refunds of that back in the following circumstances:
•If you decide not to proceed with treatment immediately in the next 24 hours, before our doctors go through your medical notes to prepare and send protocol to you, before our staff arranges medication to be sent to you, by our cooperating pharmacists and before we provide you with any medical letters needed for referrals or medical invitations for VISAs and also before you use for free, services of our cooperating concierge service or occupy our personnel ‘ s time with email exchange or tutorials for learning how to use our CRM, we can refund you the full amount subtracting the tax (380 E)
•If you decide not to proceed with the treatment after the first 24 hours of booking, then will not be able to refund you if any of the above actions have already been undertaken by our staff.
•If none of the above actions have been undertaken and the booking of treatment has been done more than 1 month in advance of the actual treatment and you can prove a significant reason for cancellation, like a positive pregnancy test or a medical sudden reason of needing to stop treatment, then we can again refund 380 E of the initial deposit.
6.5.7 In the event that no embryos created from any of the treatment cycles are suitable for transfer or freezing, the cycle is considered completed and no refund will be issued, for any payments made till that time
6.5.8 Once the cooperating IVF Centers , take payment for freezing and annual storage, they are unable to give a refund even if you decide to discard your samples part way through the year. The freezing costs are paid to the cooperating IVF centers, as Pelargos IVF, does not have embryologic laboratory.
6.5.10 If we decide, in our clinical discretion, that you are not suitable for treatment on medical grounds or we decide not to treat you for any other reason following a treatment booking, then we will refund your initial deposit paid but we might deduct from the refund a Cancellation Fee to cover the costs of the treatment booking and other costs incurred by us.
6.5.11 If we decide for any other reason not to proceed with Treatment then we will be entitled to retain a Cancellation Fee.
6.5.13 Cancellation charges and refunds for Medications: In Greece, medication for IVF are sold by pharmacies and not IVF centers or medical groups. No refunds will be provided for Medications which have been dispensed by our cooperating pharmacists usually, so you should be aware of that. Pelargos IVF does not take any responsibility on the quality of the medication dispensed, we do though try to select very carefully our partnerships.
6.5.14 Cancellation charges and refunds for blood tests: Once blood is taken no refund is due.
6.6 Refunds if we make significant changes to the Services: If we significantly change the Treatment in accordance with section 7.5 and you notify us that you wish to terminate your contract with us, you will be entitled to a refund of your Costs paid but we will deduct from the refund a Cancellation Fee.
6.7 Payment of refunds: Where you have paid for the Services and you are entitled to a refund as described above, then at your option we will either issue a credit note or we will return the amount you are due in accordance with the following terms:
6.7.1 We will make the reimbursement without undue delay, and not later than 28 days after the day on which we are informed about your decision to cancel your Services; and
6.7.2 We will make the reimbursement using the same means of payment as you used for the initial transaction and, in any event, you will not incur any fees as a result of the reimbursement.
